Refund Policy

Returns:

• You can return full-price items within 30 days of receiving your order.
• Products must be new, unopened, and in their original condition.
• Opened items cannot be refunded or exchanged.
• Email us at support@lushskinlounge.com with your order number and the product(s) you want to return for return instructions.
• Items returned without a Return Authorization Number will not be refunded.

Non-Returnable Items:

• All sale items, special discount offers, and purchases made during special sales events (like free shipping, gift with purchase, pop-up events, etc.) are final sale and cannot be returned or refunded.
• Check the promotion details before purchasing.

Refund Process:

• Once we receive and inspect your return, your refund will be processed within 7 days.
• The refund will be applied to your original payment method and will include the cost of the item plus any sales tax.
• It may take 3-7 additional business days for the refund to appear in your account, depending on your credit card company.

Shipping Fees:

• Return shipping fees are the responsibility of the customer.
• Original shipping fees are non-refundable.
• A 15% restocking fee will apply.

Free Shipping Orders:

• If your order had free shipping and you return a product for reasons other than it being defective or incorrect, you will be responsible for the return shipping costs and the original shipping costs that were waived.

International Orders:

• We do not accept returns on international orders.
• We are not responsible for undeliverable packages due to incorrect addresses or Customs issues.
• Refunds are not issued for undeliverable international packages.

Return Abuse:

• We monitor return activity and reserve the right to limit returns/refunds.
• We may refuse orders, returns, and refunds at our discretion.

Damaged Items:

• If your items are damaged during shipping, please save the package, packing materials, and the damaged items.
• Email us immediately at support@lushskinlounge.com.

Your satisfaction is our priority, and we appreciate your understanding and cooperation.

Thank You!